We have compiled this list of Frequently Asked Questions to help improve your buying experience here with us. If you do not see the answer to your question here please feel free to contact us via email at Info@StorageLiftsDirect.com. A helpful member of our staff will reply usually within the hour.
How will I know if my order has been processed?
After you submit your order you will receive an email with all of the pertinent information concerning your purchase.
When is payment taken for my order?
We do not charge your credit card until we can confirm from our supplier that your order can be filled in a timely manner. If there is some problem with any part of your order such as out of stock we will contact you to discuss the situation. Once we confirm that your order can be fulfilled we will charge your card for the full amount.
What if I want to cancel my order?
If you desire to cancel your order it is important to contact us immediately. As long as your order has not been shipped then we cancel it no problem. If it has been shipped then the specific return policy for that supplier will be in force. Special order items may involve additional fees for cancellation.
Do you charge sales tax?
No we do not. We only charge sales tax inside the state of Indiana.
Can I get a discount if I buy a number of items?
We are always willing to try and negotiate quantity discounts with our suppliers for you. Contact us and let’s talk about it.
Do you have a price match policy?
Yes we do. Remember when comparing prices to take into account the bottom line price including shipping and taxes. Don’t be fooled by teaser rates. Quite often even if we have the same price as another competitor we offer more with a free gift and/or a special discount code.
What is your return policy?
Our primary goal is to make sure you are completely satisfied with your purchase the first time. In the event that you do need to initiate a return please refer to our return policy page. Standards for returns do vary according to manufacturer. We try and make it as easy as possible with a 30 day window on returns on stock items. Customers will be responsible for return shipping charges and a 20% restocking fee. All items must be in new condition and in their original packaging. Please call us first before initiating any returns. Any special order items will not be eligible for returns.
How long will it take to receive my product?
We try and handle stock items to insure the fastest delivery times, usually within 3 to 5 days. We do not charge your credit card until we have verified that the item is in stock and available for shipping. In the event there is a delay expected we will notify you and not charge your credit card until we have had a chance to discuss it fully with you. Any special order items will take longer depending on the item.
How will I know when my order has shipped?
At the time of shipping you will receive an email with all pertinent information concerning your order. This will include the shipping date, a tracking number and the name of the carrier, so you will be able to track the progress of your shipment on our site.
How will I know when my order will be delivered?
Smaller items (100 pounds or less) usually will be delivered by UPS without prior notice. For larger items the carrier should call in advance to schedule a delivery time, so you can meet them at the delivery location.
What should I do if my order arrives damaged?
Orders damaged in transit actually make up a very small percentage of our total volume, but it does happen. When your shipment arrives please inspect it carefully checking for damage. If you see any damage please make a note of it on the delivery slip with the carrier. Contact us immediately and we will discuss your options. Replacement parts or touch up paint may be shipped. If it is damaged to the point of being a total loss then do not accept it from the carrier and it will be returned. Again, contact us immediately.